Frequently Asked Questions

( and Other Things to Help Your Online Shopping Experience Run as Smoothly and Easily as Possible )

Questions on Making Changes on Your Order

If you change your mind regarding your order quantity, type, or shipping method, send us an e-mail to firearms@wildebees.co.za.

HOWEVER – if you have already paid for your order and received the e-mail to confirm that your order is processing, there is nothing we can do to change the order for you. We cannot make any changes to the order and especially not shipping methods.

Banking Details are as follow:
Bank: FNB
Branch Code: 250655
Account Name: Wildebees Online Sales
Account Type: Cheque
Account Number: 6287 7812 175
Please use your ORDER NUMBER as reference
Send a proof of payment to firearms@wildebees.co.za

Questions on Contacting a Person Who Works with the Parcels

Give us a call at 011-979-3060 and choose option 3, ask for Minieke.

However, we do prefer contact via e-mail so we can have everything on record. Send us an e-mail to firearms@wildebees.co.za.

We do not use social media (Facebook and Instagram) for communication. We will always direct you to our e-mail address. We will send the occasional WhatsApp for quick communication, but only in rare cases.

Questions on the Ordering Process

Start by adding items to your cart. How do you do this? Simply click on an item you’d like to purchase, decide on the quantity (how much you want to order) then click ‘Add to Cart.’

Once you’re ready to Checkout – head to your Shopping Cart. (Look for the icon that looks like a Shopping Bag.) Here you will find all the items that you’ve ordered – if you missed something, you can update your cart or continue your shopping spree. If you’re happy with everything in your cart, you can proceed to your Checkout.

Now you will need to fill in all of your details. Note that the areas with an asterisk (*) are areas that you absolutely need to fill in – you will not be able to complete your order without filling them in.

Make sure you enter your phone number correctly as this is the only communication option the couriers use. If you punch in a digit too much or too little (or even a wrong one), they will struggle to contact you, and this will delay your delivery.

Remember to read our T’s and C’s before you place your order. Decide whether your billing and shipping address is the same and when you’re ready – do the EFT via Payfast or manually for your order. Remember to use your order number as reference. Should you fail to do so, the ordering process will be delayed by 2-3 working days.

You will now receive an e-mail to confirm that we have received your order. Give it a few days’ time for the money to reflect in our account. Soon, you will receive an e-mail to confirm the processing of your order and soon after you’ll receive your tracking number, which, means your order is on its way.

Delivery takes 2-5 working days after your order processed.

Regarding immediate payments:
This does not necessarily speed up your order process!

Here’s how it works from our side –
At 12h00 each day, we receive payment updates from HQ. We then process your order and print your waybills – HOWEVER, your parcel is only packed the NEXT business day and is collected from us by the couriers between 11h00 and 16h00. Due to massive amounts of orders, making an immediate payment, therefore, does not speed up this process.

Questions on Shipping and Delivery in SA

We can ship anywhere in South-Africa – the courier prices depend on where you live and how big your parcel is.

We DO NOT offer Overnight or Same Day Delivery services. Should you want a parcel delivered to you overnight, you will need to send your own couriers.

You are also more than welcome to come pick up the parcel from our shop in Bredell yourself or via use of your own couriers. Note that you must have your order number ready (or give your order number to your courier). We cannot release a parcel without an order number.

We only use Courier Guy and RAM.

Questions on ‘Own Courier / Collecting in-store’

You are more than welcome to come collect your parcel from our shop in Bredell. You are also more than welcome to send your own couriers to come collect form our store in Bredell.

Please note you can only collect from this premises, not from any other shop reselling Wildebees.
243 3rd Ave
Bredell 1623
Kempton Park

This option works fantastic when you need an overnight delivery or a same-day delivery as we do not offer these. You will find that it is mostly the cheapest option as well.

Please note: You cannot pick-up a parcel without a confirmation e-mail! If you haven’t received an e-mail to confirm that your parcel is ready for collection, then we cannot release the parcel. The e-mail is sent directly after your parcel is packed and checked – should you send your couriers (or come to the shop) prior to receiving this e-mail, you will leave empty handed as your parcel isn’t ready yet.

When collecting your parcel (or sending your courier to pick-up the parcel) we will need your order number and the name the order was made on. If you didn’t use your business’ name when you placed your order, you cannot send your courier with your business’ name to pick the order up. You need to use the exact details as they are on your order when collecting. If you use different details, the collection process will be delayed.

Questions on Shipping and Delivery Outside of SA

Unfortunately, we cannot ship to any country outside of South Africa.

However, we do have import and export licenses, so you are more than welcome to order and send your own courier to come pick up your parcel from wherever you are!

Questions on Exchanges

Kindly send an e-mail to firearms@wildebees.co.za if you wish to exchange something you ordered. PLEASE NOTE that some items CANNOT be exchanged under any circumstances.

However, for the few items that we do exchange, here’s how it works:
You need to send us the items you want to exchange to
243 3^rd ave
Bredell 1623
Kempton Park
Att: Minieke

In your parcel, you need:
– the items you want to exchange
– a note to specify what you want to exchange them for (size, colour, every detail needs to be there) & order number
– your name and a contact number

As soon as we receive the parcel, we will process it and exchange the items for you. Should there be any price differences, you will be contacted, and things will be taken from there on.

As soon as the parcel is ready, you will receive an e-mail to say your parcel is ready for collection at the same address as to where you sent it. Unfortunately exchanges need to be sent to us and needs to be picked up from us again. Should you want us to deliver your exchange, you will need to pay additional courier fees again.

Note that we cannot exchange any items that has been opened, used or damaged.

Should you want to come to our shop in Bredell to do the exchange, you are more than welcome – just bring your order number along with you. Please remember we don’t do refunds.

When you purchased an item that is on sale – please remember that it is on sale for a reason. Usually it is discontinued lines or end of range items which means that we CANNOT exchange OR refund the item for you.

If you purchased something in-store and want to exchange it, you are more than welcome to do so. Please bring the items back, in their original packaging with their piece label still on. Most importantly, bring your slip (proof of purchase) – we cannot help you under any circumstances if any of the above mentioned isn’t in order! No exceptions.

Questions on Refunds

Unfortunately, we do not do refunds.

If you order something, and it is out of stock and there is no way whatsoever that we can assist you or complete your order – we will send in a request for a refund. It is not guaranteed that your request will be accepted. Should your request be accepted, your refund will be done and a 2.5% admin fee will be charged. Should your request be declined, you will receive credit in the form of voucher.

Not under any circumstances ever will we do a Cash Refund, nor will we ever do an immediate refund. Refund requests are handled by HQ – your request whether in-store or online will be sent to HQ for processing and only when the request is approved will the refund be done. Refunds are ONLY done on Mondays and can take 7-14 days to be completed.

Questions on Vouchers

You can purchase a Voucher in our Shop in Bredell or online. The voucher can be used in the Wildebees Shop in Bredell, on the websites or in the Gunshop right across from the Clothing Shop in Bredell.

Note that refunds are only valid for 12 months after it’s been issued to you. We cannot help you if your voucher expired.

We do not do refunds – we do credit in the form of vouchers.

Send us an e-mail to firearms@wildebees.co.za if you want to purchase a Voucher. Remember to add in your name, the person’s name you wish to buy the voucher for and the amount when sending the e-mail.

Questions on When I Send My Proof of Payment

You will receive an e-mail soon to confirm that your order is being processed. From there on, it takes 2-5 working days for delivery. Please NOTE that the parcel is sent/released only as soon as payment reflects.

Payments are updated every day before 13:00, please make sure that all details are correct and that you inform us if there is an issue with the order or payment as there will be a delay in your order if the correct references are not used.

NOTE: your parcel will be delivered to your address you choose by The Courier Guy or Ram. Own courier/collect in store is only if you choose to send your own courier or if you want to collect your order in our store.

Questions on When My Payment is Received

You should receive an e-mail soon to confirm your order is being processed. Delivery should be in the next 2-5 working days.

If you are sending your own courier, or coming to collect in-store, the booking can be made for the next day anytime between 08h00-17h00.

Questions on When I Want to Send My Own Courier or Come Collect in Store

Your order would be ready for collection at
243 3^rd ave
Bredell 1623
Kempton Park

The dimension of your parcel would roughly be
15cm x 15cm x 15cm
2kg

Your courier / You can ask for Minieke or Abbey for assistance.

011 979 3060

NOTE: you have to use the same details on your waybill as per order for the couriers

How Do I Track My Parcel if it Was Sent With The Courier Guy

Your parcel will be sent out, and you can track it on this link:

https://thecourierguy.pperfect.com/

Your order will be processed and will be on route for delivery.

Delivery takes 2-5 working days and unfortunately, if something happens with your parcel now, it is completely out of our hands as it’s not with us anymore.

jhbtrackandtrace@thecourierguy.co.za

Please refer to the T’s and C’s on our site for more information on this.

Should you have any queries regarding your parcel’s delivery, please contact the couriers directly.

Your parcel will be sent to your shipping address as provided on the website and you can track your parcel on The Courier Guy’s website after 17h00 on the day you receive your tracking number.

How Do I Track My Parcel if it Was Sent With RAM

Your parcel will be sent out, and you can track it on this link:

https://m.ram.co.za/tracking

Your order will be processed and will be on route for delivery.

Delivery takes 2-5 working days and unfortunately, if something happens with your parcel now, it is completely out of our hands as it’s not with us anymore.

https://m.ram.co.za/Contact

Should you have any queries regarding your parcel’s delivery, please contact the couriers directly.

Your parcel will be sent to your shipping address as provided on the website and you can track your parcel on RAM’s website after 17h00 on the day you receive your tracking number.

Questions on When You Have Exchanged Your Parcel

Your order will ready for collection at
243 3^rd ave
Bredell 1623
Kempton Park

The dimension of your parcel will roughly be
15cm x 15cm x 15cm
2kg

Your courier / You can ask for Abbey or Minieke for assistance.

If you’d like to use our couriers again then you can do so but we will have to charge you courier fees again.

What Are Our Banking Details

Thank you for shopping with us.

We do try our very best to make your online shopping experience as smooth and effortless as we can.

Do take note however that we are quite new with this, and your patience and kindness is endlessly appreciated.

Feel free to rate us on Facebook and please give us a shout if you feel uncomfortable or unhappy with ANYTHING! We will always strive for 100% customer satisfaction and would love feedback from you so we can improve on anything that bothers you.

Please also read the T&C which was agreed upon when checking out.

Wees Wild!